Terms of Service

By accessing or using Obsmate, you agree to these Terms of Service. If you use Obsmate on behalf of an organization, you confirm that you have authority to bind that organization to these terms.

Obsmate analyzes operational alerts and related telemetry from the systems you connect, and produces incident analysis with an identified root cause and supporting evidence.

Obsmate connects to your cloud environment with read-only access. It does not make changes to your infrastructure.

You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for all activity under your account.

Notify us promptly if you suspect unauthorized access to your account.

You decide which accounts and systems to connect to Obsmate. You confirm that you have the right to grant that access and to allow Obsmate to process the data it can read.

You retain ownership of your data. You grant Obsmate the limited right to process it solely to provide and improve the service for you.

You agree not to:

• Use the service in violation of applicable law or third-party rights.
• Attempt to access accounts, data, or systems you are not authorized to access.
• Interfere with or disrupt the service, or probe it for vulnerabilities without written permission.
• Reverse engineer the service or use it to build a competing product.

Obsmate observes your systems through the alarms, alerts, and monitoring configurations that you set up. You are responsible for creating, configuring, and maintaining them, including thresholds, notification routing, and coverage of your critical services.

Obsmate relies on these configurations to detect and analyze incidents. If an alarm is missing, misconfigured, disabled, or delayed, Obsmate may not detect or analyze the related incident, and we are not responsible for incidents that were not surfaced for that reason.

Obsmate uses automated and AI-based analysis. Results are provided to support your engineers' decisions and may be incomplete or incorrect. You are responsible for reviewing conclusions and recommended actions before relying on them.

Obsmate, including its software, design, and branding, is owned by Obsmate and its licensors. These terms do not transfer any ownership rights to you.

We work to keep the service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features, and may update these terms. Material changes will be reflected by the date at the top of this page. Continued use after a change means you accept the updated terms.

You may stop using Obsmate at any time. We may suspend or terminate access if you breach these terms or if required to protect the service or other users.

The service is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law.

To the fullest extent permitted by law, Obsmate is not liable for indirect, incidental, special, or consequential damages, or for loss of data, revenue, or profits arising from your use of the service.

For questions about these terms, contact us through the request a demo form.